Terms & Conditions – Familj ehf.

Delivery

All products are shipped with Iceland Post to the nearest post office or with Dropp to the nearest Dropp location.
Shipping costs follow the current Iceland Post price list.
Iceland Post estimates 3–7 business days for delivery.

Products may also be collected from Familj Store at Sunnubraut 3, Reykjanesbær. Orders are available for collection once you have received an email notification.

Privacy & Data Security

All personal information is kept strictly confidential.
The seller guarantees full confidentiality of all information provided by the buyer in connection with the transaction. Under no circumstances will such information be disclosed to a third party.

Prices

All prices in the online store include VAT.
All prices are subject to change and are published with reservation for typographical errors or image distortions.

Returns & Refunds

You may contact us by phone at +354 839-3610 or by email at contact@familjstore.com.

The return period is 14 days, provided that the product is in its original condition with all tags attached.
To process a return, the buyer must provide their ID number or the confirmation email from the purchase.

Refunds are processed within 14 days of receiving the returned product in its original condition. Refunds are always made to the same payment method used for the purchase.

This return policy does not apply to the product category Your Design.
Products from Your Design are only refundable in the case of a manufacturing defect.

Shipping and postal charges are non-refundable. The customer is responsible for covering return shipping fees if returning goods by mail.

Submitted Photos or Other Material from the Customer

Familj Store strives to provide the best possible service to its customers. Our services are always tailored to the scope and needs of each project.

Submitted photos (e.g. images) are the responsibility of the customer.
The quality of the product directly depends on the quality of the material provided by the customer.
Products from Your Design cannot be refunded unless there is a clear defect. Image quality is not considered a defect.